TheOrangeLabel offers free shipping on all UK orders over £20!
Our aim is to dispatch orders on the same day that your payment has been confirmed. The majority of orders should be delivered at your doorstep within 3-5 working days – although it can take up to 7 days at busy periods.
We are not in the office on bank holidays or weekends so please keep this to consideration when placing your order. If there are any issues with your order we will contact you via email.
We now offer standard shipping to Europe for only £7.50! Orders sent to Europe are shipped via Royal Mail and should reach you within 5-10 working days. A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.
REST OF THE WORLD
We charge a standard delivery rate of £8.50. Orders sent to the rest of the world are shipped via Royal Mail and should reach you within 10-15 days, although it can take up to 28 days at busy periods.
A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.
If you are not 100% satisfied with the products you have received we will offer you a full refund.
Items must be returned to us within 28 days of receipt of the goods.
The goods must be returned in their original condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels and tags.
We recommend that you use a TRACKED SHIPPING SERVICE to return your goods as we are not liable for goods lost/delayed in the post.
Unless an item is faulty, incorrect or damaged on arrival, you are responsible for the cost of your return. In the unlikely instance that you receive an item that is incorrect or damaged, we are happy to cover the cost of your return, no matter where you are in the world.
In this case, please send a scan of your postal receipt to: firstname.lastname@example.org so that we can refund this cost to you. Unfortunately, we are unable to refund return shipping charges without a receipt.
To make a return, please follow the directions on the returns form found in your parcel.