Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

UK ORDERS

TheOrangeLabel offers free shipping on all UK orders over £20!
Our aim is to dispatch orders on the same day that your payment has been confirmed. The majority of orders should be delivered at your doorstep within 3-5 working days – although it can take up to 7 days at busy periods.

We are not in the office on bank holidays or weekends so please keep this to consideration when placing your order. If there are any issues with your order we will contact you via email.
INTERNATIONAL ORDERS
EUROPE
We now offer standard shipping to Europe for only £7.50! Orders sent to Europe are shipped via Royal Mail and should reach you within 5-10 working days. A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.

REST OF THE WORLD
We charge a standard delivery rate of £8.50. Orders sent to the rest of the world are shipped via Royal Mail and should reach you within 10-15 days, although it can take up to 28 days at busy periods.
A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.

Which payment methods are accepted in the Online Shop?

UK ORDERS

TheOrangeLabel offers as payment options PayPal payment and card payment via Stripe for most of the credit and debit cards.

How long will delivery take?

UK ORDERS

TheOrangeLabel offers free shipping on all UK orders over £20!
Our aim is to dispatch orders on the same day that your payment has been confirmed. The majority of orders should be delivered at your doorstep within 3-5 working days – although it can take up to 7 days at busy periods.

We are not in the office on bank holidays or weekends so please keep this to consideration when placing your order. If there are any issues with your order we will contact you via email.
INTERNATIONAL ORDERS
EUROPE
We now offer standard shipping to Europe for only £7.50! Orders sent to Europe are shipped via Royal Mail and should reach you within 5-10 working days. A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.

REST OF THE WORLD
We charge a standard delivery rate of £8.50. Orders sent to the rest of the world are shipped via Royal Mail and should reach you within 10-15 days, although it can take up to 28 days at busy periods.
A signature is required upon receipt of your parcel being delivered. If you are out when delivery is made, a card will be left to instruct you what to do.

How secure is my personal data?

UK ORDERS

TheOrangeLabel are committed to protecting and respecting your privacy. This policy (together with our Website Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is TheOrangeLabel.

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